Shipping Damage, Model Defects & Order Problems - We offer a 7 day time period after receipt of the order to inform us of order discrepancies, damages, or defects. If there is a mistake on our part or a noticeable manufacturer defect we will send you a shipping label to return the model(s) back to us (U.S. only), or if you are outside the U.S., we will credit you the return postage amount for regular airmail only with no extra services. There is no implied, nor expressed warranty on any of the models offered on this website by either First Class Airliners, Ltd., nor the manufacturers.
Any and all damages that occur after your order leaves here are covered only if you opted to pay the small insurance fee ($2.50), otherwise Jetway Models/First Class Airliners, LLC takes no responsibility whatsoever for any broken, loose or detached parts that may or may not result in damage to any merchandise received from Jetway Models/First Class Airliners, LLC. All returned items must be authorized by us via email first and sent back with appropriate packing material in the same manner that you received it from us.
Models are not returnable for 100% credit of model cost and postage for the following reasons:
1. Cockpit placement either too high or too low, however, crooked printing is considered a defect.
2. Dragon Wings models arriving with gear fallen out since it is designed to be easily removed.
3. Any issue that is not noticable under normal lighting and viewing conditions without a magnifying glass or spot lighting conditions. This includes, but is not limited to, small or light surface scratches.
Lost Orders - U.S. domestic - If your order does not arrive within 14 days after we notify you that it was sent then please let us know. We ship all U.S. orders with delivery confirmation and we keep the info on hand for 60 days. If you wait longer than 30 days to notify us then we cannot help you in locating a lost package. If the package was insured then a refund will be processed for the model cost only after the 14 day mark. Neither postage fees nor insurance fees are refunded.
Lost Orders - Foreign - If you chose to have your package insured then we will file a claim on your behalf after the mandatory 30 day waiting period (USPS requirement). We will then replace the order with identical items, however, shipping charges will be added. A refund can only be issued if the package was insured. Postage is not refundable.
Order Cancellation - If you have received the product and decide you do not want part or all of it then we will accept it back if you send it back to us via the same shipping method and protection that you received it from us. The return must arrive here within 14 days from the date that you recieved the model from us. We will credit you the cost of the model(s) minus a 15% restocking fee.
Models are NOT returnable for 100% credit for the following reasons:
1. Cockpit placement either too high or too low (however, crooked printing is a defect).
2. Dragon Wings models arriving with gear fallen out since it is designed to be easily removed already.
3. Any issue that is not noticable under normal lighting and viewing conditions without a magnifying glass or spot lighting conditions.
30 Day Price Guarantee - If you notice that a model you bought from us has been reduced in price within 30 days after you received it please let us know and we will credit you the difference for any future purchase.
